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Hello dear Earthling! Due to an increasing amount of missing, lost & stolen packages we have installed “Route Packaging” which should be automatically added to your cart when placing your order. Love of Earth Co., is NOT responsible for any lost, missing or stolen packages if “Route Packaging” has been removed from your cart. “Route Packaging” IS your insurance for your order. If it is removed by you the customer at checkout, Love of Earth Co., is not responsible for replacing your package. We do not issue refunds in the event that your package is lost or stolen. We look forward to getting you your earth saving goodies as soon as possible!